086: Kerry Patterson

 

 

This week we talk to Kerry Patterson

Kerry Patterson is the four-time New York Times best-selling co-author of Crucial Conversations, Crucial Accountability, Influencer, and Change Anything.

He received his doctorate from Stanford. He has been featured in more than 150 print and radio programs, including MSN Career Builder, and CNN. He is also the co-founder of VitalSmarts, an innovator in corporate training and leadership development. He is a recipient of the Mentor of the Year Award and the 2004 William G. Dyer Distinguished Alumni Award from Brigham Young University.

 

His latest book is called The Grey Fedora.

In This Interview Kerry and I Discuss...

• The One You Feed parable.
• What a crucial conversation is: stakes are high and emotions are strong.
• What is happening in the brain during conversations that are emotional.
• The role of the amygdala.
• How moving from anger to curiosity helps defuse tense conversations.
• The one question we should ask ourselves before entering any disagreement.

See additional show notes and links on our website